Shipping policy
Thank you for shopping with The Art H.O.O.D. Below you'll find information about our delivery services, processing times and shipping for original artwork, digital downloads and commissioned pieces.
Order Processing
We aim to dispatch all in-stock physical orders within 1–3 working days of your order being placed.
Orders are processed Monday to Friday (excluding bank holidays).
Once your order has been dispatched, you'll receive a confirmation email with tracking information where applicable.
Delivery Options
We currently offer the following UK delivery services:
Standard Delivery
Royal Mail Tracked 48
Estimated delivery: 2–3 working days after dispatch.
Next Working Day Delivery
Royal Mail Tracked 24
Estimated delivery: Next working day after dispatch.
To qualify for Next Working Day Delivery, orders must be placed before 12:00pm (Monday–Friday). Orders placed after this time will be dispatched on the next working day.
Please note that delivery times are estimates and are not guaranteed.
Original Artwork
Original artwork is carefully packaged to ensure it arrives safely.
Processing times may vary depending on whether the artwork requires framing or additional preparation before dispatch. If this applies, the estimated dispatch time will be shown on the product page.
Commissioned Artwork
Each commissioned painting is created especially for you.
As every commission is made to order, dispatch times are longer than our standard products.
Estimated completion times will be discussed and agreed with you before work begins, but most commissions are completed within 4–8 weeks.
Once your artwork has been completed, it will be carefully packaged and dispatched using your selected delivery service.
If there are any unexpected delays during the creative process, we'll keep you updated throughout.
Digital Downloads
Digital prints are delivered electronically.
Once your purchase has been completed, you'll receive access to download your files immediately via your order confirmation.
No physical item will be shipped for digital products.
Delivery Delays
While we do everything we can to ensure your order arrives on time, delivery delays can occasionally occur due to circumstances outside our control, including courier delays or adverse weather conditions.
If your order hasn't arrived within a reasonable timeframe, please contact us at hello@thearthood.co.uk, and we'll be happy to help.
Incorrect Delivery Information
Please ensure your delivery address is correct when placing your order.
The Art H.O.O.D cannot be held responsible for delays or additional delivery charges resulting from incorrect or incomplete address information provided at checkout.
Lost or Damaged Parcels
If your parcel arrives damaged or you believe it has been lost in transit, please contact us as soon as possible at hello@thearthood.co.uk.
Where possible, please include:
- Your order number
- Photographs of any damage
- A description of the issue
We'll work with Royal Mail to resolve the matter and arrange a replacement or refund where appropriate.
International Delivery
International shipping is not currently available.
If you're interested in purchasing artwork from outside the UK, please contact us at hello@thearthood.co.uk, and we'll do our best to assist.